New Zealand Tracked Shipping
Shipping will be calculated at checkout based on the size of items & your location.
Our courier company for shipping within New Zealand is Toll.
Courier packages cannot be sent to a P.O BOX so please use a physical address when checking out.
Large items: $50
Medium items: $30
Small items: $10
Large items: $100
Medium items: $50
Small items: $20
Larger Furniture Items
Click and Collect (Mt Maunganui)
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted it will be your responsibility to return the items back to our warehouse. All cost of return and liability will on the purchaser. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned such as all mirrors or items with glass, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.