Avoid placing hot or cold items directly on the surface of the furniture. Utilize placemats, tablecloths, pot holders, and similar items to protect the surface. Keep the furniture away from direct sunlight, as this can alter the colour of the timber. Additionally, protect it from exposure to the elements and maintain distance from air-conditioners and heaters.
All our Natural and Dark Teak reclaimed teak products have been treated with Golden Care Teak Shield. This is an almost invisible wood impregnator that makes it difficult for wine, olive oil or butter to seep into teak. To protect your reclaimed teak product from stains, please reapply this product every six months.
Over time, reclaimed teak can lose its natural oils, which contribute to its durability and weather resistance. If you notice the wood becoming dry or grey, you can recondition it with Danish oil or Tung oil. Apply the product according to the manufacturer's instructions.
For regular dusting, use a slightly damp cloth or a clean duster, moving the cloth in the direction of the wood grain. This method pulls up the dust rather than spreading it around.
To clean, use a mixture of mild colourless natural soap and water. Gently dip the cloth into the mixture, wring, and wipe down the surface following the wood grain. Never apply water directly to wood. Dry immediately with a clean, dry, non-abrasive cloth. Always dust your timber furniture before cleaning.
Clean all spills promptly to prevent staining of the timber. Be cautious when placing heavy or sharp objects on the furniture to prevent scratches and dents. Felt pads or furniture glides can be used under heavy items to protect the wood.
If your furniture has any hardware components like hinges or handles, check them periodically to ensure they are secure and functioning properly.
Solid Wood Products:
Wood is a natural and porous material that continually absorbs and releases humidity throughout its life, leading to expansion and contraction.
Embrace the variations in wood grain, texture, colour, knots, and other natural characteristics, as they are inherent to natural timber furniture.
Protect the surface from direct contact with hot or cold items by using placemats, tablecloths, pot holders, and similar items. Avoid placing your timber furniture in direct sunlight, as prolonged UV exposure can alter the colour of the wood. Keep it away from air-conditioners and heaters to prevent exposure to extreme elements.
For regular dusting, use a slightly damp cloth or a clean duster, moving the cloth in the direction of the wood grain.
To clean, use a mixture of mild colourless natural soap and water. Gently dip the cloth into the mixture, wring, and wipe down the surface following the wood grain. Dry immediately with a clean, dry, non-abrasive cloth. Always dust your timber furniture before cleaning.
Clean all spills immediately to prevent staining of the timber.
Wood Veneer Products
Avoid placing hot or cold items directly on the surface of wood veneer. Utilize placemats, tablecloths, pot holders, and similar items to protect the surface.
For regular dusting, use a clean duster, moving it in the direction of the wood grain. This method pulls up the dust rather than spreading it around.
For cleaning, use a clean, soft cloth slightly dampened in lukewarm water, followed by wiping with a dry cloth. Never use detergents, as the veneered surface has an open structure, and excessive water should be avoided. Any spilled liquid should be promptly removed.
Leather Products
We recommend getting your leather products serviced by Premium Surface Protection. Premium Surface Protection provides a professional, single application, in-home service that utilises nanotechnology to protect individual fibres at molecular level.
To maintain the quality of your leather furniture, shield it from prolonged exposure to sunlight and heat, as these factors may lead to fading or loss of the leather's soft feel.
Periodically clean the leather using a dry cloth to eliminate residual dust and prevent the accumulation of dirt.
Avoid the use of harsh cleaners or solvents, as they can damage the finish or top coat of the leather.
Embrace the natural characteristics of leather, including stretch marks, scars, and insect bites, which contribute to the unique nature of the product. Please note that these are not defects and are not covered under warranty.
While leather repels most liquids initially, prolonged exposure can lead to absorption. In case of spills, promptly blot the liquid with a clean, absorbent cloth. Be careful not to enlarge the stain, but to reduce it as much as possible, by cleaning from the edge of the stain towards the middle.
For spills like butter, oil, or grease, always remove the excess quickly with for example the smooth edge of a spoon, taking care not to make the stain larger, but to reduce it as much as possible by working from the edge toward the centre of the mark. If it is still necessary, use a clean, dry cloth to blot the mark. The spot should dissipate into the leather over time.
For any serious stains, we suggest consulting with Premium Surface Protection.
Fabric Products
We recommend getting your fabric products serviced by Premium Surface Protection. Premium Surface Protection provides a professional, single application, in-home service that utilises nanotechnology to protect individual fibres at molecular level.
Keep your fabric products in top condition by regularly vacuuming with a soft upholstery attachment. This helps prevent a build-up of dirt combined with body moisture, which can lead to grimy discoloration and premature wear of the fabric.
Avoid exposing the fabric to direct sunlight or placing it near heaters, as this may result in fading and damage. Use curtains or blinds to shield your furniture from direct sunlight through windows.
In the event of spills, promptly dab the affected area with absorbent paper or a white, non-abrasive cloth, and then remove the stain using colourless, mild soap suds (no detergent).
For spills like butter, oil, or grease, always remove the excess quickly with for example the smooth edge of a spoon, taking care not to make the stain larger, but to reduce it as much as possible by working from the edge toward the centre of the mark. If it is still necessary, use a clean, dry cloth to blot the mark.
Some fabrics may experience temporary pilling, which is not considered a fault. This excess fibre coming off the surface can be removed with a pill removal machine. Pilling is a common characteristic of many upholstered fabrics and is not covered under warranty, as it is a natural release of excess material.
To address pilling, use a pill removal machine or a battery-operated shaver to lightly shave the fabric, restoring its surface. This may need to be done several times until the excess fibre diminishes, and the pilling stops over time.
For any serious stains, we suggest consulting with Premium Surface Protection.
